At Hanabi, customer satisfaction is important to us. If there is an issue with your order, please review the policy below.

Orders that have been prepared or delivered are generally non-refundable. However, if you receive an incorrect or defective item, please contact us within 24 hours of receiving your order. We will review the issue and may offer a replacement or refund where appropriate.

Refunds are not provided for changes of mind after an order has been confirmed. For takeaway or delivery orders, please ensure that all details are correct before completing your purchase.

If you experience any problems with your order, please contact our support team with your order details and supporting evidence (such as photos, if applicable). We will assess each case individually and aim to resolve issues as quickly as possible.

Approved refunds will be processed using the original payment method. Processing times may vary depending on your payment provider.